BREXIT UPDATE 13/01/2021

New legislation is now in place following the UK's exit from the Single Market and Customs Union. As such, our courier service has temporarily suspended deliveries to mainland Europe and the Republic of Ireland in order to review their current policies and validate any data they need accompanying any existing parcels. Please do not place any orders to mainland Europe or the Republic of Ireland at this time as their delivery will be delayed.

Can you deliver to Europe?

Yes, we can deliver to 21 countries throughout Europe and Scandinavia with our DPD European Parcel Road Service for orders less than 60kg. Our competitive rates to mainland Europe for under Û15 (all shipping rates may vary owing to currency fluctuations). All orders are shipped from the UK and our goods can be purchased online and shipped to Europe quickly and easily.

**Please use the following as a guide to charges and transit times, prices may vary owing to currency fluctuations**

* Please be aware Transit Times are based upon working days, which are Monday to Friday, and these exclude any public holidays known as Bank Holidays in the UK, and any local holiday customs in the destination country.

** Customs clearance charge included in the shipping rate for Norway and Switzerland

Do you charge VAT (Value Added Tax) at 20%?

Within the EU - We are required by UK Law to validate your EU VAT NUMBER in order to process your order with no VAT charge. If you do not have a valid EU VAT Number we will have to charge you UK VAT at 20%. At Checkout you will be able to validate your VAT number in order to be exempt from paying VAT.

Outside the EU – Placing an order from countries outside the EU, is VAT exempt, and in order to ensure you are not charged UK VAT, then please make your enquiry to our sales office,

Phone: 00-44-116-2764987 , with our product code, quantity you require, and your address.

E- Mail: sales@rosscastors.co.ukand we will be happy to offer you a competitive quote.

What if I want to place an order and have a valid EU VAT number?

At Checkout you will be asked to enter your EU VAT Number which will automatically validate. A valid number will enable the order to be proceed without a VAT charge applied at checkout. Any EU VAT numbers that are not validated will mean a 20% VAT charge will automatically be applied at checkout. If you have any queries please call our Sales office on sales@rosscastors.co.uk or 00-44-116-2764987

To check your own VAT number if you have any queries please visit the EU VAT Validation service on http://ec.europa.eu/taxation_customs/vies/

What is Customs Clearance?

*For non EU destinations (Norway and Switzerland) a customs clearance charge of £25 per consignment has already been included in the Shipping Rate.

What courier do you use in Europe?

We are partnered with DPD & Interlink who are able to provide you with robust pan European road network coverage.

How long will my order take to arrive?

Different countries have different transit times. Take a look at the table above to indicate the varying transit times. For pallet deliveries or quicker deliveries please contact us directly on sales@rosscastors.co.uk or call the Sales Team on 00-44-116-2764987

What if I want my delivery quicker?

If your order is urgent, please contact us directly to arrange for a competitive air shipment quote. Alternatively, you can select the collect option on our shipment page during checkout, and arrange for your own courier to collect from our UK DEPOT. If you select collection, we will be in contact by email to arrange collection date and time. Please note if this option is selected at the checkout by mistake we will contact you and add shipping charges to your order by requesting additional payment.

What if I am not in Europe?

DonÕt worry we can still help you. Please call our sales office 00-44-116-2764987 or e mail,sales@rosscastors.co.uk and we will be happy to give you an accurate delivery quote for your order. For example, orders going to USA will be by air, and in order to give you an accurate quote, we are required to calculate the volumetric weight. This service is not available online, so please send our sales team an enquiry, along with the product code and quantity of goods you require, and we will get back to you as soon as possible. We will then request payment by Bank Transfer, and will dispatch the goods upon receipt of full payment.

What if my order is over 60kgs and within Europe?

If your order is over 60kgs then our web site will automatically ask you contact us directly for a shipping quote. We will offer you an alternative pallet delivery service, to ensure you receive your goods in time. Please contact the sales department for more information, along with the product code and quantity of goods you require: sales@rosscastors.co.ukor call 00-44-116-2764987

How do I track my delivery?

If using the DPD & Interlink Economy Service, we will email you once your goods have left our UK Depot, with a tracking consignment number. This tracking number enables you to log on and follow your parcel on real-time maps in the European network. If for any reason you do not receive a tracking number, call our friendly team on 00-44-116-2764987 and we will provide you with the information you need. Alternatively, email us with your query customerservices@rosscastors.co.uk

Returns from Europe

Under EU Distance Selling Regulations you can cancel and return your order at any time within 7 days receipt of your order. We will provide you with a full refund, less shipping charges, once you have returned the goods back to us. But you must cover the cost of the returned goods and insurance during transit.

Please download our returns form  here and include it in your package!

If we do not receive the cancelled items back we will not offer you a full refund. If we do not receive the ordered items back in a saleable condition, we withhold the right to a full refund. Please refer to our Terms and Conditions of Sale.