International Delivery and Returns

For a full breakdown of our International delivery charges (prices may vary due to currency fluctuations) and standard import VAT, please see the table below or contact us directly.

Please note that our standard shipping rates do not apply to tubing orders. Tubing has its own unique shipping rate, which is automatically calculated at checkout. We've tailored these rates to ensure the best possible delivery service for these items!

International

Please note final delivery cost is calculated at checkout based on order weight and destination.

Orders to Spain:
For orders over £150, Spanish customs require a DNI (for residents), NEI (for foreign residents), or EORI (for businesses). Enter this number at checkout or provide it to the courier during the duty request. Failure to do so may result in customs holding or returning your order, potentially affecting refund eligibility or incurring re-delivery charges.

Orders to France:
Provide your EORI and VAT numbers when ordering from a French business for customs clearance. Enter these details at checkout or give them to our sales team over the phone. Missing information may impact refund eligibility and could require you to pay the shipping fee again for re-delivery if the item is returned.

Orders to Norway and Switzerland:
Customs clearance charge (£25 per consignment) is included in the shipping rate for Norway and Switzerland.

EU Tax (VAT) and Import Duty:

If ordering from within the EU, VAT and import duties are billed by the courier before delivery, based on order value and destination country tax rates. You must accept these terms before payment and are responsible for paying all taxes, duties, and courier fees within 5 days to avoid goods being returned. Refunds won't be issued for refusal to pay these fees, and courier handling fees cannot be estimated.

By accepting these terms at checkout, you agree to pay additional fees separately from your order, with no refund for refusal to pay.

Delivery Worldwide

We offer worldwide delivery, but only UK and selected European destinations are shown at checkout. Orders outside the EU are VAT-exempt. For a delivery quote outside Europe and to avoid UK VAT, please contact us directly.

Couriers and Tracking:

All international parcels are shipped with DPD, providing robust European road network coverage. For orders exceeding our international weight limits at checkout, or for delivery to countries not listed, our sales team can generate a custom quote. Depending on the order's size, weight, value, and destination, a different courier may be used. Please contact us for more information.

Missing or Incorrect Delivery Information:

Delivery may be denied at customs or by the courier if the delivery information provided at checkout is incorrect or incomplete, including missing EORI numbers or equivalents. If items are returned to us for this reason, we may charge for a second shipping attempt. While we will try to contact you if the required identification number is missing, it is your responsibility to provide this information. Failure to do so may affect your eligibility for a refund.

Changing Your Delivery Address:

To update your delivery address after placing an order, contact us directly. Please note that address changes may delay your delivery by one working day.

Returns Policy

If you're not satisfied with your purchase, ordered the wrong size, or find the item(s) unsuitable, you can return them within 28 days of receiving the shipment for a refund, exchange or credit note.

To process a return, please complete the returns form and include it with the return shipment, along with the original delivery note. Note that we cannot refund items that are damaged due to use; returned items must be in their original condition as received.

Please be aware that return shipping costs are the responsibility of the purchaser. We recommend using a recorded and insured delivery method for returns, as we are not responsible for goods lost or damaged in transit. Be sure to keep proof of postage. Refunds typically do not cover the original delivery costs, and returns of specials, sack trucks, trolleys, and mobile steps may incur a restocking fee.

Example Filled Returns Form