Can you deliver to Europe?

ORDERS TO SPAIN WORTH OVER €150

To get these orders past Customs, our couriers require you to provide a DNI (Documento Nacional de Identidad) number, the 9-digit Spanish National Identity number.

For foreign residents that do not have a DNI number, please provide your NEI number instead (the foreign resident's equivalent to the DNI). If you are a business, please provide your your EORI number.

Please enter your DNI, NEI or EORI number in the optional "purchase order number" field at checkout. If you do not provide this information to us at checkout, you will have the opportunity to provide the information directly to the courier when the normal duty request is made.

-

POST BREXIT UPDATE 

Any orders for goods to be delivered outside the UK are be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please expect the following additional charges ontop of the Online order amount:

• IMPORT VAT ( Country dependent - see below )
• COURIER ADMIN FEE ( Usually under £5 )
• DUTY  ( Only for orders over €150 Euros )

The courier will inform you of these import VAT and Duty charges prior to making delivery. Settlement is your responsibility. Refusing delivery based on unsettled charges may affect your refund. See the RETURNS FROM EUROPE section below for further details.

Yes, we can deliver to 21 countries throughout Europe and Scandinavia with our DPD European Parcel Road Service for orders less than 60kg. Our competitive rates to mainland Europe for under Û15 (all shipping rates may vary owing to currency fluctuations). All orders are shipped from the UK and our goods can be purchased online and shipped to Europe quickly and easily.

**Please use the following as a guide to charges and transit times, prices may vary owing to currency fluctuations**

* Please be aware Transit Times are based upon working days, which are Monday to Friday, and these exclude any public holidays known as Bank Holidays in the UK, and any local holiday customs in the destination country.

** Customs clearance charge included in the shipping rate for Norway and Switzerland

Do you charge VAT (Value Added Tax) at 20%?

Within the EU - Due to changes to import and export rules as a result of Brexit, we no longer offer to validate VAT numbers for EU orders. Instead, any orders dispatched to the EU will not be charged VAT at checkout, but you will be expected to pay all additional costs issued to you by the courier prior to receiving your delivery. This will include your country's specific VAT as well as other possible charges listed above.

Outside the EU – Placing an order from countries outside the EU is VAT exempt, and in order to ensure you are not charged UK VAT, then please make your enquiry to our sales office,

Phone: 00-44-116-2764987 , with our product code, quantity you require, and your address.

E- Mail: sales@rosscastors.co.ukand we will be happy to offer you a competitive quote.

What is Customs Clearance?

*For non EU destinations (Norway and Switzerland) a customs clearance charge of £25 per consignment has already been included in the Shipping Rate.

What courier do you use in Europe?

We are partnered with DPD & Interlink who are able to provide you with robust pan European road network coverage.

How long will my order take to arrive?

Different countries have different transit times. Take a look at the table above to indicate the varying transit times. For pallet deliveries or quicker deliveries please contact us directly on sales@rosscastors.co.uk or call the Sales Team on 00-44-116-2764987

What if I want my delivery quicker?

If your order is urgent, please contact us directly to arrange for a competitive air shipment quote. Alternatively, you can select the collect option on our shipment page during checkout, and arrange for your own courier to collect from our UK DEPOT. If you select collection, we will be in contact by email to arrange collection date and time. Please note if this option is selected at the checkout by mistake we will contact you and add shipping charges to your order by requesting additional payment.

What if I am not in Europe?

DonÕt worry we can still help you. Please call our sales office 00-44-116-2764987 or e mail,sales@rosscastors.co.uk and we will be happy to give you an accurate delivery quote for your order. For example, orders going to USA will be by air, and in order to give you an accurate quote, we are required to calculate the volumetric weight. This service is not available online, so please send our sales team an enquiry, along with the product code and quantity of goods you require, and we will get back to you as soon as possible. We will then request payment by Bank Transfer, and will dispatch the goods upon receipt of full payment.

What if my order is over 60kgs and within Europe?

If your order is over 60kgs then our web site will automatically ask you contact us directly for a shipping quote. We will offer you an alternative pallet delivery service, to ensure you receive your goods in time. Please contact the sales department for more information, along with the product code and quantity of goods you require: sales@rosscastors.co.ukor call 00-44-116-2764987

How do I track my delivery?

If using the DPD & Interlink Economy Service, we will email you once your goods have left our UK Depot, with a tracking consignment number. This tracking number enables you to log on and follow your parcel on real-time maps in the European network. If for any reason you do not receive a tracking number, call our friendly team on 00-44-116-2764987 and we will provide you with the information you need. Alternatively, email us with your query customerservices@rosscastors.co.uk

Returns from Europe

Under EU Distance Selling Regulations you can cancel and return your order at any time within 7 days receipt of your order. We will provide you with a full refund, less shipping charges, once you have returned the goods back to us. But you must cover the cost of the returned goods and insurance during transit.

Due to changes in VAT rules as a result of Brexit, you will be required to pay additional fees by the courier prior to receiving your delivery. The courier will hold your goods for up to 5 working days, dependant on the destination country. If you do not pay the required fees to the courier within this time, the order will be automatically returned to us. Refunds will not issued if you refuse to pay any additional courier fees. If your order is returned to us automatically after the courier holding period, your refund status may be affected.

Please download our returns form  here and include it in your package!

If we do not receive the cancelled items back we will not offer you a full refund. If we do not receive the ordered items back in a saleable condition, we withhold the right to a full refund. Please refer to our Terms and Conditions of Sale.