VAT relief (zero-rated VAT): how it works

If you are eligible for VAT relief, certain goods and services can be supplied at 0% VAT. If you are unsure whether you qualify, please consult HMRC Notice 701/7 or contact HMRC reliefs for disabled or older people on 0300 123 1073 before signing the declaration.

Choose the correct form to download

1) Customer VAT Exemption Form (individuals)

Use this if you are chronically sick or have a disabling condition and are purchasing eligible goods/services for your own use.

Download Customer VAT Form

2) Charity VAT Exemption Form (charities)

Use this if a charity is receiving goods that are made available to a disabled person.

Download Charity VAT Form

What you need to do (3 steps)

1. Download the correct form (above).
2. Complete Section 1 and sign/date it. 
3. Email the completed form to: [email protected]

Important notes

• For fastest processing, include your order number in the email subject line (e.g. “VAT Relief Form – Order #12345”).
• We may need the completed form before dispatch to apply zero-rated VAT. If we receive it after dispatch, we’ll advise next steps.

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